FAQ

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Delivery time

How long does it take for my order to arrive?
All orders before 1PM will be send the same day.
Delivery time take between 1-3 days (Denmark, Germany, Austria), 2-4 days (rest of Europea, including Finland), 3-5 days Switzerland.

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Exchange/Refund

How (long) can I exchange or have a refund on my order?

Please write us a E-Mail within 14 days after receiving your Jumpin to support@jumpinshop.com and we can exchange the size or Style of your Jumpsuit or refund your order.

For Christmas orders in Nov/Dez, you can write us in the week after Christmas and exchange then, no worries :)

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Size guide

Our Jumpins are available from XXS - XXL for women, men and kids.

Kids and women usually choose between sizes XXS - M.
Men usually choose between M and XXL.

Sometimes one has to choose between two sizes, depending on the weight ;)

Example 1: While a men 195cm height and 95kg is choosing size "XL",
a men 195cm and 110kg chooses "XXL".

Example 2: While a woman 170cm and 60kg is choosing size "S",
a woman 170cm and 75kg chooses "M".

Here you can find our size guide.

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Payment

Which payment options do I have in the checkout process?

You can use the following payment options to checkout at jumpinshop.com:

• PayPal (direct debit, Visa, Mastercard) - also possible via guest checkout
• bacs
• invoice (via PayPal Plus)
• cash on delivery (payment in cash when receiving the parcel at the door)
• Credit Card

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Contact

We are available at support@jumpinshop.com or via phone 00495250-6019044 :)

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