FAQ

Delivery time

How long does it take for my order to arrive?
All orders before 1PM will be send the same day.
Delivery time take between 1-2 days (Denmark, Germany, Austria), 2-4 days (rest of Europea, including Finland), 3-5 days Switzerland.

Exchange/Refund

How (long) can I exchange or have a refund on my order?

Please write us a E-Mail within 14 days after receiving your Jumpin to support@jumpinshop.com and we can exchange the size or Style of your Jumpsuit or refund your order.

Orders from 04.12.2018 (Christmas presents) can be exchanged until 31.12.2018.

Size guide

Our Jumpins are available from XXS - XXL for women, men and kids.

Kids and women usually choose between sizes XXS - M.
Men usually choose between M and XXL.

Sometimes one has to choose between two sizes, depending on the weight ;)

Example 1: While a men 195cm height and 95kg is choosing size "XL",
a men 195cm and 110kg chooses "XXL".

Example 2: While a woman 170cm and 60kg is choosing size "S",
a woman 170cm and 75kg chooses "M".

Here you can find our size guide.

Payment

Which payment options do I have in the checkout process?

You can use the following payment options to checkout at jumpinshop.com:

PayPal (direct debit, Visa, Mastercard) - also possible via guest checkout
bacs
invoice (via PayPal Plus)
cash on delivery (payment in cash when receiving the parcel at the door)
Credit Card

Contact

We are available at support@jumpinshop.com or via phone 00495250-6019044 :)